Effective Date: August 10, 2025
Last Updated: August 10, 2025
Dispatch X (“we,” “us,” “our”) values and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, register for courses, or communicate with us.
1. Scope of This Policy
This Policy applies to:
- Visitors to our website,
- Students enrolled in our training programs,
- Prospective students and business contacts.
By using our website or services, you agree to the practices described in this Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information You Provide
- Name, email address, phone number, mailing address
- Payment information for course fees
- Educational background or work experience (if required for enrollment)
- Any other information you choose to provide via forms, email, or phone
2.2 Automatically Collected Information
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Information
We use your information to:
- Process course enrollments and payments
- Deliver training and course materials
- Communicate important updates and schedules
- Provide customer support
- Improve our website and services
- Comply with legal and regulatory requirements
4. How We Share Your Information
We do not sell or rent your personal information.
We may share information:
- With service providers (e.g., payment processors, IT support) under strict confidentiality agreements
- When legally required (e.g., by a court order, regulatory body, or law enforcement)
- To protect rights and safety of Dispatch X, our students, and the public
5. Data Storage and Security
- Your personal data is stored on secure servers located in Canada.
- We implement administrative, technical, and physical safeguards to protect against unauthorized access, alteration, or disclosure.
- Only authorized staff have access to your personal information.
6. Your Rights
Under Quebec’s Law 25 and Canada’s PIPEDA, you have the right to:
- Access the personal information we hold about you
- Request corrections to your personal information
- Withdraw consent to certain uses of your information
- Request deletion of your data, subject to legal and contractual restrictions
To exercise your rights, contact us at:
Privacy Officer – Dispatch X
[Insert email address]
[Insert mailing address]
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve site performance and security
- Remember your preferences
- Analyze site traffic for improvements
You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functions.
8. Data Retention
We keep personal information only as long as necessary to:
- Fulfill the purposes outlined in this Policy, or
- Comply with legal obligations.
When no longer required, data is securely deleted or anonymized.
9. International Transfers
If you access our website from outside Canada, be aware that your information may be transferred to and processed in Canada, where privacy laws may differ from those in your jurisdiction.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with the “Last Updated” date.